Course Overview:
Estimated Time to Complete: 15-30 minutes
Empathy is a practical skill of the future of work that directly impacts career success through better relationships that can open up more opportunities.
Objective:
Master foundational empathy skills that help you stand out in an AI-driven workplace—enhancing your capacity to interpret situations thoughtfully, connect authentically with colleagues, and handle workplace challenges professionally.
Your coworker snaps at you during a busy shift. Your first thought: “What’s their problem?” Reality check: They just got chewed out by a customer and are stressed about rent being due tomorrow. The difference? As routine tasks become automated, the uniquely human skills – reading emotional cues, building trust, navigating conflict – become more valuable and harder to replace. Empathy is what makes these skills possible.
Imagine you’re working on a group science project at school. One teammate, usually enthusiastic, seems withdrawn and distracted during your meeting. Instead of assuming they don’t care, you ask if everything’s okay. They share that their family is going through a tough time, and school has been overwhelming. By listening and offering support, your team not only gets back on track but becomes closer. In this moment, practicing empathy helps everyone feel understood and included—and shows how empathy is just as powerful in school as it is at work.
Module Topics:
- What Is Empathy Really?
- Why Empathy = For Future of Work Skill
- The Empathy Toolkit – What to Actually Do
- Your Empathy Challenge
- Closing
- Call to Action